Cancellation & Refunds

In your dashboard, open Billing and choose Manage billing, then cancel. An owner on the account can do this. You can also just email us and we'll do it for you.

Your site stays up until the end of the period you've already paid for (the month, or the year on the yearly plan). After that it goes offline and we stop charging you. Changed your mind before then? You can undo the cancellation in Manage billing.

30-day money-back guarantee. If you're not happy, tell us within 30 days after your site first goes live and we'll refund everything you've paid, minus the cost of any domain we registered for you. Domain registrations can't be refunded, so on the yearly plan the refund is the full amount minus what the domain cost. No questions asked.

After that, we don't refund partial periods: canceling stops the next charge, it doesn't refund the current one. If something went wrong on our side, or you were charged by mistake, email us and a person on our team will look at it. Refunds beyond that are at our discretion.

Extra changes (beyond what your plan includes) are charged only once the change is live. If we can't do a change, nothing is charged.

Approved refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.

Domain registrations can't be refunded once made, including the first year included with the yearly plan.

A domain we registered for you is in your business's name, and it stays yours after you cancel. Ask us and we'll help you move it to a registrar you choose, or point it somewhere else. A domain you already owned is untouched: just change its DNS record when you move your site.

Before or after you cancel, email us and we'll send you a copy of your site's files and the photos and text you gave us. Ask within 30 days of your site going offline; after that we may have deleted them.

• Email: help@townsite.app
• Mail: Townsite, P.O. Box 575, Burlington, WI 53105