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• Website: $29 a month, or $290 a year (2 months free). 2 changes a month included.
• Website + Care: $59 a month, or $590 a year (2 months free). 8 changes a month included.

The yearly plan includes your web address (domain) for the first year. No setup fee and no contract, and edits you make yourself are always free.

You have a 30-day money-back guarantee after your site goes live. Tell us within 30 days and we refund what you paid, minus the cost of any domain we registered for you (domain registrations can't be refunded). See Cancellation & Refunds.

On the day you subscribe, then on the same date every month (or every year on the yearly plan). Stripe emails a receipt each time, and every receipt is under Billing in your dashboard.

Nothing for now. Founding clients keep $15 a month (or $150 a year) and 3 changes a month for 12 months. After that your plan moves to Website, and we email you at least 30 days before it does.

Open Billing and choose Manage billing. It opens Stripe's secure page, where you can change your card and billing email. Owners on the account can do this.

Yes, between monthly and yearly, or between Website and Website + Care, in Manage billing. Stripe works out the difference: you get credit for the unused part of your current plan, so you never pay twice for the same days.

Stripe tries again over the next few days and we email you. Your site stays up. Update your card in Manage billing and it's sorted.

If it's still unpaid after about two weeks, we pause your site until it's paid. Once it is, your site comes back on its own.

We build every page of your site from the design you picked and put it live within 2 work days (Monday to Friday). Your dashboard shows the date, and the address once it's live.

Meanwhile, the setup steps ask for things like your hours and web address. Fill in what you can; nothing is required to get started.

The design you picked is the home page. If something on the finished site isn't right, send a change request and we'll fix it. Tweaks in your first 14 days live are free and unlimited.

Website includes 2 a month and Website + Care includes 8 a month. Unused ones carry over: you can save up to 6 on Website and 16 on Website + Care. Your dashboard shows how many you have.

One change is one thing: new hours, one menu's prices, up to 5 photos, or one section's text. A new page counts as 3. Just describe what you want in your own words; we tell you how many changes a bigger job counts as before we start.

A full redesign or new features (like online ordering or bookings) aren't included, but ask and we'll talk about it.

• Edits you make yourself in Your site
• Fixing our mistakes or anything broken
• Unlimited tweaks in your first 14 days live

In Your site you can update things like your hours, holiday closures, an announcement, specials and photos yourself, anytime.

On Website, within 3 work days. On Website + Care, next work day. We email you at each step, and you see a preview before anything goes live. If you need it by a date (an event, a sale), tick “I need this by a certain date” when you send it.

Extra changes are $15 each on Website and $10 each on Website + Care. We show the price before you confirm, and charge it only once the change is live, on your next invoice. If we can't do it, you pay nothing.

If something on your site is broken or wrong (not a change you want), that's on us: email us and it's free.

Open Domain and type your address. We show exact steps for where it's registered (GoDaddy, Namecheap, Squarespace and others), with the one record to copy. There's a button to send the steps to whoever helps you with tech.

Yes. Search for a name under Domain. It's registered in your business's name. The yearly plan includes the first year; on the monthly plan you pay the registry price plus $5, once, when you buy it. We set it up for you.

Usually minutes after you add the record. Sometimes a few hours, and rarely up to 48 hours while the change spreads across the internet. We keep checking and email you when it's live with the padlock (https).

Your site's main address is the www one (www.yourbusiness.com). The short one (yourbusiness.com) sends visitors to it, so both work. For addresses we register, that's automatic; for your own, the steps show how.

Billing, then Manage billing, then cancel. No fees and no phone call. Or email us and we'll do it.

Your site stays up until the end of the period you've paid for, then goes offline. A domain we registered for you stays yours; we'll help you move it. Ask us for a copy of your site's files. More in Cancellation & Refunds.

Yes. Open Team and invite them by email. Members can send change requests and check previews. Owners can also manage billing and the team.

Settings, then Close account. We cancel your plan, take the site offline and delete your details, and email you when it's done.

Yes. In your dashboard go to Settings, then Download my data for a file with your business details, team, billing summary, change requests and domains. For your site's files and the photos you sent, email us. See the Privacy Policy.